We strive to deliver correct items in the right/undamaged condition every time the customer places an order. We strongly recommend that you check the condition of the delivered products at the time of delivery and get back to us if there are any discrepancy
We have product specific return policy. The user undertakes to return the damaged or inappropriate product within 3 days from the date of delivery. All returns are reviewed for eligibility and refund is subject to review and verification by our team.
1.Goods Purchased can be returned within 3 days from date of purchased
2. Please preserve the original bill along with the original packaging for returning any goods
3. Returning can be done between 11am to 8pm from Monday to Saturday
4.No returns/exchanges is titled on under garments, shaving aids, cosmetics , perfumes, hair accessories, gift wrapped them due to hygiene factor
5. Products under manufacturer guarantee/warranty will not be exchanged or returned since the after sales service of such goods would be provided by the authorised service centre of the manufacturer
5. Products under manufacturer guarantee/warranty will not be exchanged or returned since the after sales service of such goods would be provided by the authorised service centre of the manufacturer
6. The management decision on the above would be final
To raise the return request and return an item, you can call our help desk at 8889388831 email us at customercare@kiranapoorti.com
Cancellations by US
There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
limitations on quantities available for purchase
inaccuracies or errors in product or pricing information
Cancellations by the customer
User may cancel the order of a product before it is out for delivery. On the receipt of order cancellation request, your order will be cancelled with immediate effect.
The orders that have already been shipped out by us will not be cancelled in accordance with this policy. The customer agrees not to dispute the decision made by us and accept us decision regarding the cancellation.
Refund Policy
Refunds for all eligible returns or cancellations are issued through the payment method used at the time of purchase, except for cash payments made under the Pay on Delivery mode of payment.
we undertakes to process the refund within 14 working days from the date of receipt of such product. All communications with regards to refund should be sent to info@kiranapoorti.com